NOC Team L1 → L3 Support BGP · SD-WAN · ILL

24×7 Network Operations Center
Reliability • Escalation • SLA

Real-time monitoring, incident response, change management, and proactive maintenance for carrier-grade networks.

Live Status Meet the Team

People

NOC TEAM • 3 Shifts • Escalation Ready

Shift coverage: Day (08:00–16:00), Swing (16:00–00:00), Night (00:00–08:00). On-call L3 weekend rotation. CALL ON 0216229977

DM
Mr.Dhiraj Mahadik — NOC Lead (L3)BGP, SD-WAN, Escalations
SG
Suyash Gaikwad — Sr. Network Eng (L2)Routing, Firewalls, QoS
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Sumit Lohar — Sr. Sys/Net (L2)RF & P2P Links
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Shailesh Kambale — NOC L1RF & P2P Links & Hardware
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Pratik Ghanvat — NOC L1NOC Support
PB
Pranav Barage — NOC L1NOC Support
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Harshad Dere — NOC L1NOC Support
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Miss Alfiya — NOC L1NOC Support
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Sanskar Nalawde — NIGHT ShiftMonitoring
24×7 Coverage On-call L3 Field Crew ITSM & Change Control

Scope

L1 • L2 • L3 — Responsibilities

L1 (Frontline)

  • Alarms triage (link down, packet loss, latency)
  • Basic CPE checks (ONT/Router/Power)
  • Ticket creation & customer updates
  • RFO collection & knowledge base updates
Zabbix/NagiosITSMSOP

L2 (Network Ops)

  • Routing checks, OSPF/ERPS rings
  • Firewall policies, NAT, DHCP, PPPoE
  • Change windows & rollbacks
  • Capacity & trend reports
OSPF/ERPSFirewallChange Mgmt

L3 (Escalation)

  • BGP multi-homing, communities, route-maps
  • SD-WAN policy, QoS, app-aware routing
  • DDoS basics, upstream coordination
  • Root Cause Analysis (RCA) & Preventive Actions
BGPSD-WANRCA

Escalation

Matrix & SLAs

Response & Resolution Targets

PriorityInitial ResponseWorkaroundResolution
P1 — Core/Many Users≤ 10 min≤ 30 min≤ 4 hrs
P2 — Single Site/Segment≤ 20 min≤ 1 hr≤ 8 hrs
P3 — Degraded/Non-urgent≤ 4 hrsN/A≤ 2 days

Who gets called when?

L1
Open ticket, notify customer, run SOP.
L2
Ring checks, routing/firewall, change window.
L3
BGP/SD-WAN policy, upstream/provider coordination.
RCA
Within 48 hrs: timeline, impact, fix, prevention.

Everything Possible — Configuration Coverage

BGP multi-homingCommunities/LP/Local-PrefOSPF/Static ERPS RingsVLAN/TrunkPPPoE/DHCP NAT/PATACLs/FW PoliciesQoS/DSCP IPv6GRE/IPSecMPLS underlay SD-WANDNS/AnycastProxy/Caching Monitoring/TelemetryBackupsZero-Touch

Need NOC with strict SLAs?

Share your sites & critical apps. We’ll propose links, devices, policies and SLAs.

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